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What is your check-in/check/out time?

Check-in is at 4pm and check-out is at 11am.

Early check-in/late departures are subject to availability and may be purchased at an additional cost. To check availability, please contact our Guest Services Team at 707-545-8530, or send us an email at

Do you allow smoking on property?

We are a non-smoking property. Smoking in any room or on a balcony will result in a $250 cleaning fee. Smoking is restricted to designated smoking areas, indicated on your property map.

Can I smoke cannabis at the hotel?

While cannabis is legal for recreational use in California, smoking cannabis is not permitted in any room or balcony and is only allowed in our designated smoking areas, indicated on your property map.

What is the penalty for smoking on property?

There is a minimum $250 cleaning fee.

How do I sign up for your offers/newsletter?

Subscribe to our newsletters by visiting the footer of our website ( Enter your email address in the allotted space under “Subscribe for Email Offers” and hit subscribe. An email will be sent asking you to confirm your subscription. Be sure to click the “Subscribe” button in the email and you will start receiving fun happenings and resort offers.

Can I check-in without stopping by the lobby?

Contact-less check-in is available. You will receive an email 24-48 hours prior to your arrival, provided we have your email address. If you’ve booked through a 3rd party agency like Expedia or, to take advantage of our contact-less check in, please contact our Guest Services Team to provide your email address. Our Guest Services Team can be reached at 707-545-8530, or by email at
*Please note, you will still need to pick up your keys with a valid photo I.D. in the lobby.

What type of communication do you offer so I can avoid contact with people?

We offer a secure and contactless check-in experience through email correspondence. (You will still need to stop by our lobby to pick up your keys with a valid photo ID). We will send you text messages prior to your arrival, as well as a pre-arrival email with property information such as our pool hours and rules, and links to our on-site Fitness Center and Spa.

What cleaning protocols are in place to keep me safe from COVID19?

The safety of our guests and employees is paramount. We adhere to current COVID-19 protocols set by the World Health Organization, Center for Disease Control; and state and local guidelines. To learn more about the practices we have implemented, please visit our Concept of Clean (COVID-19 Protocol) page for more information:


Is your hotel dog-friendly?

We love dogs! Our dog-fee is $25 per dog, per day, plus tax, with a maximum charge of $100 per stay. Included in your reservation will be a bag of goodies: Flamingo doggy bandana, collapsable water bowl, waste bag holder, and Flamingo dog tag.

What is your cancellation policy?

Standard Cancellation Policy: Must cancel within 48 hours of arrival to avoid one night room and tax penalty.
*Please note, your cancellation policy will depend on booking method. If you’ve booked through a 3rd-party like Expedia or, you will need to cancel your reservation directly through them, within their allotted time.

What are your taxes and fees?

There is an experience fee of $29. For a list of all that is included in our resort fee, visit

Total taxes are 14.2%. See below for a breakdown.
Occupancy Tax: 9%,
County Tourism Tax: 3%
CA Tourism Tax: 0.195%
Santa Rosa BZ Assessment: 2%

What does the Experience/Amenity Fee include?

We offer a wide variety of experiences and amenties that are included in our resort fee. Flamingo’s signature Cold Water Bucket Experience; tea hour, Health Club and Spa access; lecture series admission; excursion kit; lobby beverage station; baby accessories including Pack ‘n Play playpen, sheets, and Flamingo toy, Wi-Fi, and self parking. To learn more about our amenities and Experience Fee, visit:

Do you offer group rates? Who should I contact?

Absolutely! Please contact our Sales team at 707-303-8620, or send us an email at

Do you have childcare? Yes

Yes! Childcare is available through our Health Club and is available 7 days a week for children ages 3 months to 12 years and is normally $10/$12 per hour. Reservations are required, please visit

Do you have a pool? What are the hours?

Yes, our pool hours are 6am to 10pm.

Is there pool code of conduct?

Always maintain a physical distance of 6 feet.
No pool floats allowed.
No smoking.
Unless a service dog, no dogs are allowed in the pool area.
No diving or cannon balls.
Children under 14 must be accompanied by an adult.
No glass.
1 pool towel per person only.
All pool towels must be returned to the Tiki Hut.
Chaise lounges are first come, first serve.
Cabanas can be reserved at

Do you have pool day passes?

We are not offering day passed to our pool at this time.

Do you have a Spa? What are the hours?

Yes, we have a full service spa.
The hours are Wednesday-Saturday: 10am – 5pm

How to book a spa service?

Do you have on-site parking?

Yes, we offer self-parking.

Do you have a marketplace on-site?

There is a marketplace coming very soon.

How much do you charge for high-speed/Wi-Fi internet access?

Wi-Fi is included in the Experience Fee.

Is breakfast available?


What activities or things to does your hotel offer?

We have a variety of activities and programming at the Flamingo! Visit our website at for a full list of offerings.


Do the rooms have minibar?

No, we do not have minibars in our rooms.

Do the rooms have refrigerators?

Yes, each room will have a refrigerator.

Do you provide microwaves?

Microwaves are available upon request and subject to availability.

Do you have suites?

Yes, we have 14-one bedroom suites.

Do you have accessible rooms?

Yes, we have accessible rooms.

What kind of toiletries do you offer?

We have luxurious shampoo, conditioner, shower gel, lotion, and soap.


What are the best things to do in Santa Rosa?

There is a wide range of activities to explore, including world-class wine tasting, brewery tours, beaches, redwoods, canoeing, horse back riding, and hiking. For a list of recommendations, visit our website,

What is the nearest airport?

Commercial airline service runs at Santa Rosa Airport (STS). More flight options are available at San Francisco (SFO) 1 hour 20 minute drive, Oakland (OAK) 1 hour 15 minute drive, and Sacramento (SMF) 2 hour drive.