At Flamingo Resort, we believe universal connection is at the heart of the human experience. The safety of our guests and employees is paramount. We adhere to current Covid-19 protocols set by the World Health Organization, Center for Disease Control; and state and local guidelines. The following practices have been implemented:
Employee Temperature Screening
All employees receive non-invasive temperature checks at the start of their shifts. Anyone displaying a temperature over 100.0°F will be taken to a private area for a secondary screening. If a temperature over 100.0°F is confirmed, the employee will be directed toward appropriate medical care.
All employees and vendors must complete a self-declaration form when they arrive at the property. The form can be accessed using a smart phone on the QR code posted at the hotel entrance. If someone is unable to use the electronic form, they will complete a paper declaration form which is kept on file for 30 days.
Sanitizer dispensers are located at the hotel entrances and in high contact areas. These locations include the lobby, restaurant entrance, meeting spaces, elevators, pool and fitness room.
Employees are instructed to wash their hands frequently. If a sink is not available, they are to use hand sanitizer.
Personal Protective Equipment
PPE is worn by everyone on the property. Guests and employees are required to wear masks. If a guest does not have a mask, the hotel will provide one. Based on roles and responsibilities, employee PPE may also include gloves, face shields or eye goggles. Training on how to properly use and dispose of PPE is mandatory.
Health and hygiene reminders are posted throughout the property to reinforce safe practices.
Everyone is expected to practice distancing — standing, sitting or moving six feet from others at all times.
Valet service is currently suspended. Bell service is available upon request. The bell cart is sanitized after each guest is assisted. Queuing areas where people gather have floor markers to provide appropriate guidance.
Hotel Front Desk
Desk hosts utilize every other workstation to ensure separation.
Only one guest or party is allowed to ride the elevator at a time.
Restaurants and Bars
Our venues have reduced seating capacities to accommodate for distance.
Meeting and Event Spaces
Our arrangements are in accordance with CDC and state recommendations.
Sundeck seating is configured with appropriate spacing.
Cleaning Agents and Protocols
Our hotel uses cleaning products and protocols which meet EPA guidelines. They are effective against viruses, bacteria, and other airborne and bloodborne pathogens.
Public Spaces and Communal Areas
The frequency of sanitizing public spaces has been increased. The cleaning emphasis is on contact surfaces including check-in counters, bell desks, elevators, door handles, public bathrooms, credit card processing terminals, phones, room keys, locks, stair handrails, gym equipment, vending machines, dining surfaces and seating areas. All cleaning is logged.
Back of the House
The frequency of sanitizing back of the house areas has been increased. The cleaning emphasis is on high traffic areas including dining and break rooms, entrances, restrooms, loading docks, offices and the kitchen.
Industry leading cleaning and sanitizing protocols are used to maintain guest rooms. Particular attention is paid to high-touch items including television remote controls, toilets, doors, water faucets, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.
Guest Room Furnishings
All reusable collateral has been removed from the guest rooms. It has been replaced with single use collateral that is disposed of and replaced after each guest.
All linens are washed in accordance with CDC guidelines. Dirty linens are bagged in the guest room to eliminate excess contact while being transported to the laundry facility. Linens are not changed for stay-over guests.
Air Filter and HVAC Cleaning
The frequency of air filter replacement and HVAC system cleaning has been increased.
Shared equipment is sanitized before, during and after each shift; or anytime the equipment is transferred to a new employee. This includes phones, radios, computers, payment terminals, kitchen implements, engineering tools, cleaning equipment, keys, time clocks and all other direct contact items.
Daily Pre-Shift & Timekeeping
Employee pre-shift meetings are conducted virtually or in areas that allow for appropriate distancing. Larger departments stagger employee arrival times to minimize traffic in back of the house corridors. Hand sanitizer is available at each time clock location and employees are required to sanitize their hands after clocking in. Our management team ensures constant communication, proper PPE and sanitation procedures are followed and updated per the latest expert guidance.
Employee & Guest Health Concerns
Employees are instructed to stay home if they do not feel well and to contact a manager if they notice a coworker or guest with a cough, shortness of breath or other known symptoms of COVID-19. Employees and guests who are exhibiting any symptoms are instructed to immediately notify a manager. Employees must also notify their supervisor if they have been exposed to someone that has a presumptive case of COVID-19.
All employees receive training on COVID-19 safety and sanitation protocols. More comprehensive training is provided for our Housekeeping, Food & Beverage, Front Office, Sales and Maintenance teams.
If we are alerted to a presumptive case of COVID-19 at the hotel, we will work with the local Health Department to follow recommended actions.
Room Recovery Protocol
In the event of a presumptive case of COVID-19, the guest’s room will be removed from service and quarantined. The room will not be returned to service until it has been cleared per our COVID-19 Guest Room Cleaning POP.