Questions & Policies

Check-in is at 4pm and Check-out is at 11am.

A valid photo ID and credit card are required at check-in. Please note that a $100 nightly hold will be placed on your card for incidentals.

Early check-in/late departures are subject to availability and may be purchased at an additional cost. To check availability, please contact our Guest Services Team at 707-545-8530, or send us an email at hello@flamingoresort.com.

Housekeeping is provided automatically every other day. Should you need fresh towels, trash service, or anything else for your room, please contact our Guest Services Team by dialing “0” on your room phone, or by calling 707-545-8530.

Commercial airline service runs at nearby Santa Rosa Airport (STS) which is only 15 minutes from the resort. Check out Avelo and Alaska Airlines which offer regular schedules from Los Angeles and San Diego to STS. More flight options are available at San Francisco Airport (SFO), 1 hour and 20 minute drive; Oakland (OAK), 1 hour and 15 minute drive; and Sacramento (SMF), a 2-hour drive.

The Flamingo Resort & Spa is a non-smoking property. Smoking in any room or on a balcony will result in a $250 cleaning fee. While cannabis is legal for recreational use in California, smoking cannabis is not permitted in any room or on any balcony, and is only allowed in designated smoking areas which are indicated on your Resort Map.

Dogs are the only pets permitted to stay at the resort. A pet fee of $50/dog per day will apply with a maximum of two dogs per guest room. Please read our Dog Policy Agreement that guests are required to sign at check-in.

Our main pool is open from 6am – 10pm, year-round.

Yes, we ask all of our guests to acknowledge the pool rules as follows:

1. No outside food or beverage is permitted in the pool area.
2. No smoking of any kind.
3. Dogs are not permitted in the pool area unless they are a certified service animal.
4. No pool floats, noodles, or balls in the pool.
5. No diving or cannon balls.
6. No glass.
7. Chaise lounges are first come, first serve.
8. Lounge chairs cannot be left unattended for more than 1 hour.
9. Children under 14 must be accompanied by an adult.

Each hotel guest receives a wristband at time of check-in which must be worn to access the pool. Day passes for non-hotel guests are available 7 days a week based on availability.

Flamingo Lazeaway Club serves breakfast, lunch and dinner. Click HERE to view menus and reserve a table.

Quiet hours are in place from 10p – 7a.

Our spa is open during the following hours:

Click HERE to view the spa menu and book a service.

Rates are based on 2 adults per room. Additional guests are charged $20 per night, plus tax. Children under 12 stay free with existing bedding and an accompanying adult.

We have a limited number of rollaway beds that can be rented for $35 per night. Reservations are first come, first serve. Please contact our Guest Services Team to reserve a rollaway bed as they do not fit in every room type. Our Guest Services Team can be reached at 707-545-8530, or by email at hello@flamingoresort.com.

Each room has a refrigerator, but there are no mini-bars or microwave ovens.

Cancelling a reservation must be done at least 48 hours prior to your arrival date to avoid a penalty charge of one night’s room rate and tax. Please note, if you’ve booked through an online agency like Expedia or Booking.com, you will need to cancel your reservation directly through them, within their allotted time frame.

We charge a daily Resort Fee of $35 per room, plus tax. Please visit our Amenities page for a complete list of inclusions. Total taxes are 14.2% and broken down as follows:
Occupancy Tax: 9%,
County Tourism Tax: 3%
CA Tourism Tax: 0.195%
Santa Rosa BZ Assessment: 2%

Access to high-speed WiFi is included in your Resort Fee.

Please contact our sales team for group rates and catering options at 707-303-8620, or send us an email at sales@flamingoresort.com.